Below you’ll find a list of frequently asked questions regarding rentals from Rock Tha House Moonwalks. While we know this won’t answer every question you might have, we hope this will assist you with the most common. If you cannot find your answers here, please contact us at (409) 945-7625.
Yes, however additional fees may apply for delivery, extra attendants, etc.
Yes, we service all of Galveston County. We also deliver to areas outside of Galveston County for most schools, corporate, and church events. Areas outside of Galveston are required to meet the minimum order requirement and/or an extra fee will be added. We do our best to accommodate all our customers but there may be some instances where the distance may be too far for our company to handle given our limited resources, so for this, we apologize in advance. If the event address is outside our service area, please call our office for a current quote.
Most of our rentals are for all-day use (there are some exceptions where equipment is quoted by hours of use). This means the rate remains the same, if you need rental for 4 hours or for the entire day.
We do our very best to accommodate the specific time requested by our customers. We usually set up a two hour delivery window, arriving at least an hour before your event starts.
Our earliest delivery window is 8-10am and our latest pick up time is 9pm.
We always clean and sanitize our inflatables after every rental.
RESIDENTIAL – We DO NOT offer residential delivery to parks or apartment complexes. Due to the number of customers we service on one day, our scheduling does not allow for us to drop off and pick up at a specific time usually requested by these customers. We have to allow for the 2hr window for both drop off and pick up. Some cases, units have to be left overnight. Therefore, these locations makes drop off and pick up inconvenient for the customers as well as our staff.
COMMERCIAL _ Commercial deliveries to parks for bigger events can be accommodated. These events require staff to attend and operate equipment, therefore, scheduling will not be effected. Please make sure the park your event is located at has electrical outlets and verify that it is available for your use. Some parks charge a fee to use their electricity. If you want to set up at a park without electricity, you will need a generator. We rent generators at a discounted rate for all events.
Our drivers can only accept cash or check on day of delivery. Prior to your event, you can also pay with a credit card through the our contract link, by phone or at our office. However, we are required to charge a 3% processing fee for all credit card transactions.
All orders are subject to a non-refundable deposit of 25%.
All residential water-slide orders require a non-refundable deposit of $50.
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Yes. We will email you a contract to sign electronically to confirm your reservation. You may also contact our office.
Yes. You should not rent from an inflatable company unless they are insured. We are fully-insured and state-inspected. Texas legislature requires us to carry a combined single limit insurance policy of not less than $1 million per occurrence. You can download the current list of operators who are in compliance with Texas law from the Texas Department of Insurance website.
If you need to cancel or reschedule your event for any reason (non-weather related) please contact us as soon as possible.
If weather is a concern, Texas weather is so unpredictable, its better to wait until the day of to determine if you need to cancel your event. Call us first thing in morning on day of your event if you decide to cancel due to weather.
Yes, our Facebook page can be found at facebook.com/rockthathousemoonwalks. Like us, share us, follow us, and spread the word!
You have many options to contact us! You can call us with your questions to (409) 945-ROCK/7625. You can also email us at firstname.lastname@example.org with questions or concerns.
CANCELLATION / REFUND POLICY
WEATHER CANCELLATION POLICY
Inclement weather cancellations do not incur a fee, however, you must call us before we arrive at your event. If a deposit was paid, the nonrefundable deposit then becomes your rain check for you to use toward a future rental scheduled within 90 days of original event date.
During uncertain weather conditions, if you agree to keep the rental equipment stated on the rental agreement and it starts to rain after we delivered and set up, there will be no refunds or rain checks given.