Below you'll find a list of frequently asked questions regarding rentals from Rock Tha House Moonwalks. While we know this won't answer every question you might have, we hope this will assist you with the most common. If you cannot find your answers here, please contact us at (409) 945-7625. 

Q: Does the price include set up and/or taxes?

A: Yes, however additional fees may apply for delivery, extra attendants, etc.


Q: Do you deliver to other cities?

A: Yes, we service all of Galveston County.  We also deliver to areas outside of Galveston County for most schools, corporate and church events.  Areas outside of Galveston are required to meet the minimum order requirement and/or an extra fee will be added.  We do our best to accommodate all our customers but there may be some instances where the distance may be too far for our company to handle given our limited resources, so for this we apologize in advance.  If event address is outside our service area, please call our office for a current quote.

Q: How many hours does my rental include?

A: Most of our rentals are for all-day use (there are some exceptions where equipment is quoted by hours of use).  This means the rate remains the same, if you need rental for 4 hours or for the entire day. 

Q: When is rental equipment delivered and/or picked up?

A: We do our very best to accommodate the specific time requested by our customers.  We usually set up a two hour delivery window, arriving at least an hour before your event starts. 
Our earliest delivery window is 8-10am and our latest pick up time is 9pm. 

Q: Are your inflatables clean?

A: We always clean and sanitize our inflatables after every rental.

Q: What about parks or apartment complexes?

A: RESIDENTIAL - We DO NOT offer residential delivery to parks or apartment complexes. Due to the number of customers we service on one day, our scheduling does not allow for us to drop off and pick up at a specific time usually requested by these customers. We have to allow for the 2hr window for both drop off and pick up. Some cases, units have to be left overnight. Therefore, these locations makes drop off and pick up inconvenient for the customers as well as our staff.

COMMERCIAL _ Commercial deliveries to parks for bigger events can be accommodated. These events require staff to attend and operate equipment, therefore, scheduling will not be effected. Please make sure the park your event is located at has electrical outlets and verify that it is available for your use. Some parks charge a fee to use their electricity. If you want to set up at a park without electricity, you will need a generator. We rent generators at a discounted rate for all events.

Q: What payments methods are accepted?

A: Our drivers can only accept cash or check on day of delivery. Prior to your event, you can also pay with a credit card through the our contract link, by phone or at our office. However, we are required to charge a 3% processing fee for all credit card transactions.

Q: Do you require a deposit?

A: All orders are subject to a non-refundable deposit of 25%.

All residential water-slide orders require a non-refundable deposit of $50.

Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

Q: Can we see a copy of your contract and safety rules?

A: Yes. We will email you a contract to sign electronically to confirm your reservation.  You may also contact our office.

Q: Is your company fully insured and/or equipment inspected?

A: Yes. You should not rent from an inflatable company unless they are insured.  We are fully-insured and state-inspected. Texas legislature requires us to carry a combined single limit insurance policy of not less than $1 million per occurrence. You can download the current list of operators who are in compliance with Texas law from the Texas Department of Insurance website.

Q: I need to cancel my reservation, what should I do?

A: If you need to cancel or reschedule your event for any reason (non-weather related) please contact us as soon as possible.

If weather is a concern, Texas weather is so unpredictable, its better to wait until the day of to determine if you need to cancel your event. Call us first thing in morning on day of your event if you decide to cancel due to weather.

Q: Do you have a Facebook Page or Twitter Account?

A: Yes, our Facebook page can be found at facebook.com/rockthathousemoonwalks.  Like us, share us, follow us, and spread the word!

Q: Still have questions that are not answered here, who should you contact?

A: You have many options to contact us! You can call us with your questions to (409) 945-ROCK/7625. You can also email us at teamrockrentals@yahoo.com with questions or concerns.


All deposits are non -nonrefundable.

If event is canceled due to inclement weather or any other reason and deposit was paid, the nonrefundable deposit then becomes your rain check for you to use toward a future rental scheduled within 90 days of original event date.

If deposit requirement was waived (schools and churches) and event is canceled for any reason, 25% of total is still payable to Rock Tha House Moonwalks. However, the 25% deposit can still be used toward a future rental scheduled within 90 days of original event date.

If event was paid in full prior to event and has to be cancelled for any reason, 75% of total will be refunded to customer. However, the 25% deposit can still be used toward a future rental scheduled within 90 days of original event date.


Inclement weather cancellations do not incur a fee, however, you must call us before we arrive at your event. If a deposit was paid, the nonrefundable deposit then becomes your rain check for you to use toward a future rental scheduled within 90 days of original event date.

During uncertain weather conditions, if you agree to keep the rental equipment stated on the rental agreement and it starts to rain after we delivered and set up, there will be no refunds or rain checks given.